Please remember to take an unboxing video once you receive the package. If you have been sent the wrong items, or if your package is missing any items, please use your unboxing video to claim any necessary replacements or a reshipment of your items. This can be done by contacting our customer service with the video.
The unboxing video must be clear and unedited, and it must be taken in a continuous shot starting from before the package is broken into. Any defects must be clearly displayed in the video, and all contents of the box must be shown, including the emptied box, in order to claim any missing items.
What qualifies as a defect?
1. Printing issues such as: ink blotches that hamper reading, words shaded or obscured by double printing, missing ink, etc.
2. Transportation issues such as: serious corner bumps (minor corner bumps don’t count), moisture-related damage, creases and scratches on the outside covers of more than 7 cm (3 in), etc. All of this must be visible before the removal of the shrink wrap; please do not remove the shrink wrap if you suspect any defects, and please wait to remove it after we respond to your support ticket.
3. Quality issues such as: joint pages from trimming issues, loose pages, large stains, binding errors, missing pages, etc.
Don't hesitate to get in touch with customer service if you find any of the above problems (firstname.lastname@example.org). If you qualify for a replacement, we will ask you to simply destroy the defective book (photos required), and we will send a replacement for you.